About
Who We Are
Cool Care Heating, Air, Plumbing & Refrigeration is South Carolina’s premier, locally owned home services company that specializes in residential and commercial heating, air, plumbing and refrigeration and take a whole home approach to our services.
We have received one of our industry’s highest honors – Building Performance Institute’s (BPI) GoldStar Contractor Certification. Leadership in our organization is certified as Healthy Air Specialists, Mold Inspectors, Indoor Air Quality Specialists, Load Calculation and System Designers and Master Plumbers. Cool Care employees are extensively trained by the Comfort Institute and are NATE-certified. We won Honeywell’s National RedLINK Challenge in 2009 for having the best designed project in the nation. We are in the Top 6% of Bryant Dealers nationwide and won Bryant’s “Southeast Dealer of the Year” award in 2017. We also won the Bryant Medal of Excellence in 2015 and 2016 as well as the Bryant Circle of Champions from 2014-2017.
Cool Care Heating, Air, Plumbing & Refrigeration is also the only company in South Carolina to win the U.S. Department of Energy, U.S. Environmental Protection Agency and Home Performance with Energy Star’s Century Club Award for home performance energy saving work. Cool Care was also voted the 2014, 2016-2022 “Best Heating and Air Service” by readers of The State, 2016-2022 “Best Heating and Air Service” by readers of the Free Times and the 2018-2023 “Best Heating and Air Service” by readers of Columbia Metropolitan Magazine. Additionally, we were recognized as a “South Carolina Best in Business Recipient” for “Best Heating and Air Company” and “Best Family-Owned Business of the Year” in 2021 and 2022 with Columbia Business Monthly, Greenville Business Magazine and Charleston Business Magazine.
Cool Care has an A+ rating with the Better Business Bureau, so you can be sure that we will provide superior care and expertise on your project(s). We regularly continue our education to keep up with the rapidly changing technology and solutions for our customers. In addition to state requirements, Cool Care is also held accountable to national standards that provide our customers the most up-to-date and efficient methods for home improvement.
Our Mission & Values
Cool Care’s mission is to become the company that all South Carolinians call when they want honest, reliable, fast and professional service for their heating and air needs. We want to promote our values with all people we encounter whether they are a vendor or client.
Cool Care Heating, Air, Plumbing & Refrigeration values integrity, honesty and a character of doing the right thing. We also pride ourselves on professionalism inside and outside of the office and take pride in all aspects of our work. Another important tenet of our business is family values. We treat our customers’ property like it is our own. Cool Care performs these values with high efficiency by working smart, serving our community through donations, service, volunteering and honoring God in all that we do. We operate with the adage of the Golden Rule; “we treat others the way we want to be treated.”
Cool Care Heating, Air, Plumbing & Refrigeration always strives to be better today than we were yesterday.
Our Core Values
Uncompromising Integrity
Doing the RIGHT thing
Continuous Improvement
Be better tomorrow than you are today
What did I do right?
What did I do wrong?
How can I improve?
Family Values
Everyone has a place at our table
Community
Being involved and giving back
Safety
Fun
Our Service Promise
At Cool Care Heating, Air, Plumbing & Refrigeration, we respect the trust our customers show in allowing us to service their homes and businesses.
Your Home is Important to You and Us
We offer outstanding personal service from the beginning of your service call to its completion. From the moment you call us until we leave your home, you will always receive only the BEST in customer service.
NATE Certified Company
NATE is a voluntary certification program designed to ensure that qualifying technicians have a core set of competencies and can be trusted by the consumers who hire them.
Our Passion for Quality
We Have Uniformed Technicians
All of our technicians are in Cool Care branded trucks and uniforms, and for your peace of mind, we are a drug free workplace with random drug testing.
We Abide by the International Mechanical Code
Service Area
Through our contractor’s license, M-100924, this permits us to service the Midlands as well as the State of South Carolina.
Certifications
- South Carolina Mechanical Contractors Class 4 Unlimited Certification
- North American Technician Excellence (NATE) Certified
- Master Gas Fitter, Board of Gas Examiners Richland County
- Bryant’s Healthy Air Specialist – Kenny Wardlaw, Vice President
- Unlimited Master Mechanic, State of South Carolina – Kenny Wardlaw, Vice President
- Indoor Air Quality Certified Professional, International Indoor Air Quality Commission – Kenny Wardlaw, Vice President
- BPI Certification, Building Analyst Professional and Envelope Professional – Kenny Wardlaw, Vice President
- Load Calculation & System Design Certified, ACCA – Kenny Wardlaw, Vice President
- Master Gas Fitter, City of Columbia – Kenny Wardlaw, Vice President
- Master Mechanical, City of Columbia – Kenny Wardlaw, Vice President
- A.S.T. Training Certified, Fujitsu – Kenny Wardlaw, Vice President
- Universal Technician Certified, Inter-City Products – Kenny Wardlaw, Vice President
- Carrier Infinity/Bryant Evolution Certified Tech – Kenny Wardlaw, Vice President
- Puron & Thermostatic Expansion Valves Certified Tech – Kenny Wardlaw, Vice President
- Graduate Studies in The Heart of a Business Plan Skill Master, Bryant – Kenny Wardlaw, Vice President
- Automatic Standby Power Generator Sales Skill Master, Generac – Kenny Wardlaw, Vice President
- HVAC Fundamentals Certified, Bryant – Kenny Wardlaw, Vice President