Privacy Policy
Last updated: August 18, 2026
Cool Care, Inc values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, Use, and protect your information when you visit our website or communicate with us via phone, email, or text message. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect personal information you voluntarily provide, including but not limited to your name, phone number, email address, and service-related details. We may also collect non-personal information such as IP address, browser type, operating systems, referring websites, and pages viewed.
How We Use Your Information
We use your information to:
- Respond to service request and inquires
- Send appointment confirmations, reminders, and service updates
- Provide customer support
- Send informational and promotional communications
- Improve our services and customer experience
Text Messaging & Communications
If you provide your mobile phone number, you consent to receive text messages from Cool Care, Inc, which may include:
- Appointment confirmations and reminders
- Service updates
- Responses to customer requests
- Informational messages
- Promotional or marketing messages
Message frequency may vary.
Message and data rates may apply.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying to STOP.
Once you opt out, no further messages will be sent unless you re-enroll.
For assistance, reply HELP or office@coolcare.me.
Data Sharing
Cool Care, Inc does not sell, rent, or share personal information with third parties for marketing purposes.
We may disclose information if required by law or to protect our legal rights, property, or safety.
Data Security
We use industry-standard security measures to protect your information during transmission and storage. Access to personal data is limited to authorized personnel only.
Cookies
Our website uses cookies to improve functionality and user experience. Cookies do not collect personally identifiable information. You may disable cookies through your browser settings.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Policy Updates
Any changes to this Privacy Policy will be posted on this page. Continued use of our services constitutes acceptance of the updated policy.
If you have questions or concerns about this policy, please contact us at office@coolcare.me.
Messaging Terms & Conditions
Brand Name: Cool Care Heating, Air, Plumbing & Refrigeration
Company Name: Cool Care Heating, Air, Plumbing & Refrigeration
By opting in to receive text messages from Cool Care, Inc, you agree to the following:
Types of Messages
You may receive text messages related to:
- Service request
- Appointment confirmations and reminders
- Service updates
- Informational communications
- Promotional or marketing messages
Message Frequency
Message frequency may vary.
Fees
Messages and data rates may apply.
Customer Support
For help, reply HELP or email office@coolcare.me.
Opt-Out
You may opt out at any time by replying to STOP.
Once you opt out, no further messages will be sent unless you opt back in.
